LocalBitcoins is an online trading service ("Service" or "Services") for buying and selling bitcoins. As part of its Services LocalBitcoins also helps resolving disputes if such should arise between buyers and sellers. LocalBitcoins does not become a party to any trade or transaction concluded by its users. Users may be natural persons or legal entities.
These Terms of Service govern the use of the Services and the relationship between the user and LocalBitcoins Oy, a Finnish limited liability company with business ID 2855415-2 and having its registered office and principle place of business at Porkkalankatu 24, 00180 Helsinki, Finland ("LocalBitcoins", "we" or “us”).
If you are a consumer domiciled in the European Economic Area, all mandatory statutory consumer protection laws and regulations applicable in the country of your residence apply, to the extent that those laws and regulations provide a more extensive protection than the protection set out in these Terms of Service.
LocalBitcoins is registered with and operates under the supervision of the Financial Supervisory Authority of Finland.
Minors are not allowed to use the Services. You affirm that you are at least eighteen (18) years of age, or the age of legal majority in your jurisdiction if that is higher than eighteen (18) years of age.
You affirm that you have the right, power, capacity and authority to lawfully enter into this Agreement.
We have the right, at our sole discretion, to make modifications and revisions to the terms of this Agreement to reflect changes in technology, standards, legislation, administrative or business practices, or the cost structure for providing the Services. Such modifications and revisions will be notified to you through the Service no later than thirty (30) days before they become effective.
You will be deemed to have accepted all modifications and revisions by continuing to use the Service. If you do not agree to the changes, you can terminate this Agreement at any time by concluding any outstanding trades and other obligations, withdrawing any remaining balances and closing down your account.
We also have the right, at our sole discretion, to make modifications and revisions to the Services and to the terms of this Agreement at any time which are due to security or compliance reasons, or for reasons suspected fraudulent activity. Such modifications will be published on our site and notified to you without undue delay.
To use our Services, you must first register with us by creating a user account ("user account" or "account"). An account will only be issued once you have provided all necessary information required by us for registration and the information has been examined according to the applicable legal requirements placed upon us by the authorities. This examination and requirements include, but are not limited to, anti-money laundering and counter-terrorism regulations as well as, in the case of company accounts, the examination of the details of your business, including the beneficial owners. All the information that we request you to provide in connection with the registration must be true, accurate and complete. If we believe that the information is not true, accurate or complete, we have the right to refuse your access to the site, or any of its resources, and to deny, terminate or suspend your Account.
A person may only have one account at the time (except in the case of legal entities). You may not use the Services or create an account on behalf of someone other than yourself. You are not allowed to sell, borrow, share or otherwise make available your account or any detail necessary to access your account to ANYONE other than yourself.
You are responsible for maintaining adequate security and control of your username, password, authentication code or any other code or credential that you use to access the Services.
You must not provide any misleading or fraudulent information, including, but not limited to having a non-personal phone number. Creating fake reputation information for your account, faking your country of origin or providing fraudulent identification documents is prohibited and will lead to termination or suspension of your account.
You have the right to delete your account and to terminate this Agreement at any time. You are responsible for all the obligations which have arisen up until the termination.
By registering and using the Services, you represent and warrant that you are in compliance with all applicable federal and state laws and regulations governing Money Service Businesses or Cryptoasset Businesses or Virtual Asset Service Providers or similar applicable regulation of the jurisdiction you are located in.
If you wish to use our Services as a legal entity, you are required to register an account in the name of that entity as the main account for that entity ("company account"). When creating a company account, you confirm that you are duly authorized and have the legal capacity to execute this Agreement and that this Agreement is legally binding on such entity.
After registration of the main company account, one or more other company sub-accounts may be registered for the same legal entity so that the company account and each sub-account is registered in the name of and operated by separate natural persons on behalf of the entity.
The same legal entity may place several advertisements on our platform, created by different company account holders, but such advertisements may not be fully overlapping (e.g. using the same trade limits with the same price in the same payment method category in the same country).
In order to ensure LocalBitcoins remains a safe platform for all of our users, and for us to comply with mandatory legal obligations which we are subjected to, we may require you to verify your identity to access the Services we offer. Identity verification may be required when you create advertisements, pass certain trade volume limits, during trade disputes, fraud investigations, and to ensure account ownership. As part of our ID verification process we require you to provide us with your full name as well as documents and photographs that verify your identity (e.g. valid passport).
In certain situations (e.g. due to the regulatory or legal requirements) we may require enhanced identity verification. This may include requirements to verify details or sources of funds regarding payments you have made or received during trades on LocalBitcoins as well as bitcoin transactions that you have sent or received from your account.
You can place one or more advertisements on our platform when you wish to offer to buy or sell bitcoins. We have the right to restrict the number of your advertisements for security reasons and reasons of suspected misconduct or fraudulent activity.
Bitcoin trades ("trade" or "contact") to either buy or sell bitcoins are initiated by responding with a trade request to advertisements created by other users. With the trade request you are making a legally binding offer and agree to be bound by the terms and conditions of the trade (such as exchange rate, bitcoin amount and terms of payment) as determined by the advertiser to whom you are sending the trade request to. When sending the trade request, you may need to select from options made available in the advertisements or accept any freeform terms and conditions set out by the advertiser in the Terms of trade field and displayed on the advertisement page. The terms and conditions of the trade must be in accordance with the terms of this Agreement. In case of discrepancy, the terms of this Agreement will have precedence.
When you are selling bitcoin it is your responsibility to check that you have received payment for the full amount, that the payment is not made by a third party to the trade without that party’s authorisation, and that it was made according to your instructions given to the buyer. After you have released a trade to the buyer it is not possible to cancel, reverse, dispute or otherwise recover or return the bitcoins to you.
Payments made by buyers must be sent by the same person or entity who is the holder of the account or the company account unless authorised in writing by the payeer. Receiving, making, providing, or attempting to receive, make or provide payments to or from third parties is forbidden and considered a violation of this Agreement unless authorised by the third party.
Communication that has not occurred on our platform or that has been hidden, encrypted or otherwise obstructed from view is not taken into consideration during dispute review and dispute resolution.
When a buyer and a seller are in disagreement over a trade, either party or LocalBitcoins can start a dispute ("disputed trade” or "dispute") to initiate a mediation process on the bitcoin held in escrow. Disputed trades are reviewed and resolved by LocalBitcoins support staff.
Disputes can only be started on trades that are open and marked as paid by the buyer but not yet released by the seller. Trades that are not marked as paid by the buyer, have been released by the seller, or already disputed and resolved are considered completed and cannot be disputed, reversed, or altered. LocalBitcoins support has the right to re-open trades when the payment has been made but the trade has been cancelled.
LocalBitcoins does not become a guarantor of any party’s performance of a trade. Therefore, although LocalBitcoins helps in resolving disputes, you assume the risk that any party with whom you trade ( “counterparty”) fails to perform in accordance with your agreement with the counterparty. By using LocalBitcoins’ Services, you release LocalBitcoins from any liability arising out of or related to a counterparty’s failure to perform as agreed.
When you have placed advertisements which have not expired or you are involved in a bitcoin trade, it is important that you remain active and available at least until the trade is completed, canceled, or resolved. This means that you must be able to provide a response to a request by LocalBitcoins support in a disputed trade within twenty-four (24) hours or you may be deemed as unresponsive and the dispute may be resolved against you for this reason alone.
During a dispute review LocalBitcoins support may give you instructions that you are required to follow. The instructions given to you may require you to provide proof of payment, proof that you have or have not received payment (e.g. bank transaction history), additional ID verification, photo; audio; or video evidence, or any other documents deemed relevant by LocalBitcoins. Failure to follow the instructions may lead to the dispute being resolved against you.
A disputed trade is most commonly resolved by LocalBitcoins support moving the escrowed bitcoin to the buyer or the seller of the disputed trade once the dispute resolution criteria are met.
In rare situations where neither party fulfills the criteria, or it is in other ways unclear or not possible to determine which party has fulfilled the dispute resolution criteria, LocalBitcoins may decide to resolve the dispute by splitting the escrowed bitcoin between the buyer and the seller evenly or unevenly.
LocalBitcoins can resolve a disputed trade in the favor of a bitcoin buyer when one of the following criteria are met:
LocalBitcoins can resolve a disputed trade in the favor of a bitcoin seller when one of the following criteria are met:
If the buyer or the seller of a disputed trade provides fraudulent information or fraudulent documents or makes false claims or otherwise tries to force a certain outcome of a disputed trade, the dispute may be immediately resolved against the user.
If you believe LocalBitcoins has resolved a dispute you are a party of in a way which is not in accordance with these terms, you have the right to request a review. To request a review you need to notify us and specifically request a review by contacting customer support no later than 120 days after the dispute resolution has been given.
You acknowledge that the dispute resolution is a service that we provide and which will be conducted in accordance with the terms of this Agreement. You agree and accept that we assume no responsibility for the outcome thereof and in any event our liability for dispute resolution is limited to the amount of the fee payable to us.
In the event of an incorrect dispute resolution which is corrected in accordance with the terms of this Agreement, we assume no liability for any damage, loss, cost or inconvenience.
You can create bitcoin trade advertisements ("advertisement" or "ad" or "ads") to advertise that you want to buy or sell bitcoins. Other users can send trade requests to you from the advertisements that you’ve created. When a trade request is sent to you a bitcoin trade is automatically started.
Advertisements for buying with or selling against cash are not allowed.
When you have advertisements enabled you are required to be active and available to reply to trades started from these advertisements. If a dispute is initiated in a trade against an advertiser who is not active and available, the advertiser may be deemed unresponsive within the meaning of this Agreement and the dispute may be resolved against them.
Information and payment details you provide in advertisements and trades must at all times be correct and up to date. Disputes may be resolved against you if you include out-of-date payment details and a buyer completes payment accordingly. Refusal to complete trades or to provide payment details for trades opened from your advertisements is considered a violation of this agreement.
The price or price equation that is defined in the advertisement details must contain any and all fees that the advertiser requires the buyer to pay. After initiation of a trade the price is locked and cannot be changed or any additional fees added without consent from both parties of the trade.
Multiple advertisements which are fully overlapping (e.g. using the same trade limits with the same price in the same payment method category in the same country) are not allowed.
Occasionally situations arise where we may need to limit, suspend, or terminate your account. Account limitation results in a temporary or permanent loss of access to a certain specific part or parts of our Services. Account suspension results in a temporary loss of access to most parts of our Services. Account termination results in permanent loss of access to all Services.
As a result of limitation, suspension or termination your access to and the withdrawal of bitcoins that you have in your LocalBitcoins wallet may be delayed or denied. If there are bitcoin transactions made to the wallet addresses associated with your terminated or deleted account after the termination or the deletion, LocalBitcoins has no obligation to return the bitcoins and you agree that the bitcoins become the property of LocalBitcoins.
We have the right to limit, suspend, or terminate your account or access to our Services if:
We will give you a notice of any limitation, suspension, or termination of your account but we may, if it is reasonable to do so (for example we consider it advisable for security reasons), limit, suspend or terminate your account without prior notice to you.
In the event that we limit, suspend or terminate your account we will lift the suspension as soon as possible once the reasons for the suspension or termination no longer exist.
In certain situations your ability to access, conduct bitcoin transactions, or start trades using bitcoin held in your LocalBitcoins wallet may be limited.
This limitation may be applied specifically to your account in order to safeguard bitcoin stored in your wallet when we e.g. suspect a third party has gained unauthorized access to your account; if we suspect you of engaging in or being involved in fraudulent or illegal activity; if we are provided with valid legal request from an authority.
This limitation may be applied generally to all users or a subset of our users during service outages or maintenance outages of the website; during bitcoin hardforks or other situations where we believe there is a high risk to your bitcoin balance.
In the event that we limit access to your wallet we aim to remove the limitation as soon as possible once the reasons for the suspension or termination no longer exist.
We will give you a notice of any limitation of access to your wallet but we may, if it is reasonable to do so (for example we consider it advisable for security reasons), limit access to your wallet without prior notice.
You agree to pay the fees and charges for the use of the Services according to the price list which is available on our site. Such fees may include fees for incoming and outgoing transactions and percentage based fees for trades completed.
Unless otherwise specified, you accept that fees are automatically deducted from your LocalBitcoins wallet balance or deposit at the time when the service is rendered or completed.
We reserve the right to change the fees or the principles of pricing from time to time in accordance with the terms of this Agreement.
If an account has been deleted or terminated for over one (1) year and there is balance on the account, an administration fee will be charged. The fee will be decided as a yearly percentage from the total value of the funds and it is counted as well as charged each month on the last day of the month. The fee’s yearly percentage is ten (10) percent OR minimum ten (10) euros per month counted based on the actual administered months after the account has been deleted or terminated for one (1) year. The fees are paid in Bitcoin at the current market rate.
From time to time, new and alternative cryptocurrencies and/or forks of the bitcoin blockchain may be created. This may result in holders of private keys containing a bitcoin balance receiving a corresponding amount of the new cryptocurrency on the newly created blockchain (“air-drop”). We reserve the right at our sole discretion to decide if and how we support any new cryptocurrencies and/or blockchain forks in our Services including defining which blockchain shall be deemed as bitcoin within the meaning of this Agreement. We strive to communicate our decisions concerning any significant new forks or cryptocurrencies on our website in a timely manner. If we decide to not support a new cryptocurrency we may, but are not obligated to, compensate users who held bitcoin in their LocalBitcoins account at the time of the air-drop in a manner deemed appropriate by us. We reserve the right to provide compensation by converting all of the available new cryptocurrency to bitcoin and sharing all of the converted bitcoin between users who held a bitcoin balance on their account at the time of the creation of the new cryptocurrency. In case such a conversion takes place we may charge you a reasonable processing fee (which shall not exceed the amount of compensation payable to you).
If we decide to support a new cryptocurrency, unless otherwise communicated by us, this Agreement, including any reference to bitcoin, shall be equally applied to the new cryptocurrency.
LocalBitcoins does not offer the use of its Services in every state of the United States of America, but only to those States specified at the time on the LocalBitcoins website. By using our Services you confirm that you are not a resident or governed by the laws and regulations of the jurisdictions of the United States of America not specified on the LocalBitcoins website.
Although we are not contemplating doing it, we have the right to cease the Services altogether and terminate this Agreement in case our business is terminated for whatever reason or if the business is transferred, sold to or merged with a third party. Before the cessation of Services we will give a notice to our users and inform them of the procedure to complete outstanding trades and unresolved disputes as well as to withdraw any bitcoins users may have in their LocalBitcoins wallet. The users are guaranteed at least one (1) year's time to withdraw their bitcoins, after which additional steps are taken to ensure lawful closure of the business, as agreed from time to time with the supervising authority.
You acknowledge and agree that all copyrights, trademarks and all other intellectual property rights in and related to this site and our Services are exclusively the property of LocalBitcoins and our licensors. We grant you a revocable, non-exclusive, non-sublicensable, non-transferable and limited license, subject to the terms of this Agreement, to access and use our site and Service, as well as related content, materials and information (collectively as "Content") solely for approved purposes as permitted by us from time to time. Any other use of the Content is expressly prohibited and you agree not to copy, transmit, distribute, sell, license, reverse engineer, modify, publish, or participate in the transfer or sale of, create derivative works from, or in any other way exploit any of the Content, in whole or in part.
This site and the Services are provided on an “as-is” and “as-available” basis without any representation or endorsement. To the maximum extent permitted by applicable law, we make no warranties of any kind, whether express or implied, in relation to the site or the Services, including but not limited to, implied warranties of fitness for a particular purpose or non-infringement, or any implied warranty arising from course of dealing or usage.
LocalBitcoins is not associated with or does not itself support or claim to be in partnership with any of the payment methods, services or companies which may appear visible in the Online Payment method lists or advertisement details. Also, the Services provided by LocalBitcoins are not authorized, approved, endorsed or sponsored by any of the payment methods listed on the website or their respective trademark owners.
LocalBitcoins is not responsible for any user-generated content on its site including but not limited to messages, feedbacks or advertisements and may remove said content without notice (unless such notice is required by applicable law) or liability at any time in its sole discretion.
LocalBitcoins reserves the right to modify or discontinue, temporarily or permanently, all or any part of this site and/or any services on this site, with or without notice, and/or to establish general guidelines and limitations on their use.
Our liability, and the liability of our affiliates, directors and employees, is limited to the maximum extent permitted by applicable law. In particular, we will not be liable for indirect damage.
Nothing in this Agreement shall exclude or limit our liability based on willful misconduct or gross negligence.
Notwithstanding any other provision in this Agreement, nothing shall limit your rights as a consumer under mandatory provisions of applicable consumer protection legislation which are relevant for our Services.
We may transfer or assign any of our rights and obligations arising under this Agreement to any party at any time, but this will not affect your rights or our obligations under this Agreement. You may not, however, transfer or assign any of your rights or obligations under this Agreement to any other party.
This Agreement (as amended from time to time) and any document expressly referred to in them contains the entire agreement and understanding between you and us in respect of all matters which are referred to herein and supersedes any prior written or oral agreement relating to such matters. No oral explanation or oral information given by either of us shall alter the interpretation of this Agreement. You confirm that, in agreeing to accept this Agreement, you have not relied on any representation that is not expressly included herein. However, nothing in this Agreement purports to exclude liability for any fraudulent statement or act.
If any part of provision in this Agreement is deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from this Agreement and shall not affect the validity and enforceability of any of the remaining provisions of the Agreement.
Our failure to enforce any right or provision in this Agreement will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. Except as expressly set forth in this Agreement, the exercise by either party of any of its remedies under this Agreement will be without prejudice to its other remedies under this Agreement or otherwise permitted under law.
You agree that this Agreement and any dispute between you and us arising out of or in connection with this Agreement shall be governed in all respects by the laws of Finland, without regard to their choice-of-law provisions. Without limitation to any statutory rights for consumers under applicable consumer protection laws, you agree that all disputes, claims and proceedings shall be resolved in the first instance by the district court of Helsinki, Finland. Notwithstanding the foregoing, if you are a consumer, you may also file a complaint regarding the terms of this Agreement with the Consumer Complaints Board in Finland (https://www.kuluttajariita.fi). Before doing so, you must first contact the Consumer Advisory Services in Finland (https://www.kkv.fi/kuluttajaneuvonta).