Support: Make an official complaint about the service

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If you are dissatisfied with our service, you have the right to submit an official complaint in line with MiCA (Markets in Crypto-Assets Regulation). Please follow these steps:

1. Submit Your Complaint in Writing

Complete reference to the crypto-asset service to which the complaint relates (name of the crypto-asset service provider, crypto-asset service reference number, and other references to the relevant transactions)
Description of the subject of the complaint (attach the necessary documents)
Exact dates of the events leading to the complaint
Description of the damage, loss, or inconvenience caused
Other relevant remarks or significant information
Possible demands on the company
Place and date of the complaint
List of documents submitted with the complaint
Signature

2. Acknowledgement

We will confirm receipt of your complaint within 1 business days.

3. Resolution Timeline

We will reply within 2 weeks whether we will process the complaint.
A final response will be provided within 1 months from the date we receive your complaint.

4. Further Steps

If you are not satisfied with our response, you may escalate the matter to the relevant national competent authority or seek alternative dispute resolution.

Additional information

You can also make a complaint via email to address complaints@localbitcoins.com, or via mail to address:
Localbitcoins Oy
Firdonkatu 2 T 63
00520 Helsinki
Finland

If the complaint is made via email or via mail, we will confirm receiving the complaint using contact details included in the complaint.

Languages

You can make the complaint with your own language, but the complaint will be replied either in english, swedish or finnish.

Write a request

Name*

Firstname Lastname

National identity number

Company identification number

Address*

Postal address

Zip code*

Zip Code

City*

City

Country of residence*

Country of residence

Phone Number*

Phone number in international format. +123 456 7890

E-mail address*

E-mail address of the complaint maker

Contact person information (if different)

Contact persons or legal entity name, address, zip-code, city, country, phone number and e-mail address

Details of the legal representative

If applicable, A power of attorney or other official document showing the appointment of the representative must be attached. Surname / Name of legal entity First name Registration number and legal entity identifier (if any) Address (street address, floor) (registered domicile of the legal entity) Postal code City / Town Country Telephone Email address

Legal representative contact details

Surname / Name of legal entity First name Address (street address, floor) (registered domicile of the legal entity) Postal code City / Town Country Telephone Email address

Reply address*

Message*

Attachment

Upload a related image e.g. a screenshot. To select multiple files, hold down the CTRL or SHIFT key while selecting. Only PNG and JPEG images are accepted.