If you have already sent an address verification request and it is pending, please wait and it will be processed as soon as possible. Documents submitted as proof of address must be legible and preferably written in Latin characters. The document must contain a date of issue no older than 3 months, your name and address matching your account’s info. The following documents are generally accepted as proof of address:
In case your proof of address has been rejected, follow the directions above and try again.
If your issue persists, please describe it in the form below attaching a screenshot of the error message.