Support: Problems with a Bitcoin transaction
Due to unusual amount of tickets our current response time is 2 days.
We kindly ask you to not open multiple tickets regarding the same issue, as it will only prolong our response time. Thank you for understanding!
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Bitcoin transactions have to be confirmed by the Bitcoin blockchain. Transactions are confirmed in blocks, with a new block being mined every 10 minutes on average, though it is normal that it sometimes takes several hours.