Support: I can’t verify my ID

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When verifying your ID, make sure to use high resolution and unedited pictures of a valid supported document. Find the list of supported documents by country here.

Note that we do not process ID verification manually.

If you fail verification multiple times, contact us through the form below for more precise instructions.

Write a request
Upload a related image e.g. a screenshot. To select multiple files, hold down the CTRL or SHIFT key while selecting. Only PNG and JPEG images are accepted.